Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of bigguylittlewifehotsauce.com and purchases made from Big Guy Little Wife Hot Sauce Co. By visiting our website or purchasing from us, you agree to these terms.

ABOUT US

Big Guy Little Wife Hot Sauce Co. is operated in Tennessee. Throughout these terms, “we,” “us,” and “our” refer to Big Guy Little Wife Hot Sauce Co.

ONLINE STORE TERMS

You must be legally capable of entering into a binding agreement to purchase from our store. You may not use our products, website, or services for any unlawful or unauthorized purpose.

PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, ingredients, bottle sizes, photographs, heat descriptions, availability, and pricing. Because our sauces are produced in small batches using agricultural ingredients, natural variations in color, texture, flavor, thickness, and heat level may occur.

Heat-level descriptions are subjective. Individual tolerance varies, and we cannot guarantee that a sauce will feel mild or hot to every customer.

INGREDIENTS, ALLERGIES, AND USE

Customers are responsible for reviewing the ingredient information provided on each product label before consumption. If you have a food allergy, sensitivity, medical condition, dietary restriction, or ingredient concern, contact us before purchasing or consuming a product.

Do not consume a product if its seal is missing or damaged, the bottle is broken or leaking, or the product appears unsafe. Follow all storage and refrigeration instructions printed on the bottle.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

PRICES AND PAYMENT

Prices may change without notice. We reserve the right to correct pricing, product-description, inventory, or promotional errors and to cancel or refund an affected order when necessary.

Applicable taxes, shipping charges, discounts, and the total purchase price are displayed at checkout. Payment must be successfully authorized before an order is fulfilled.

ORDERS

We reserve the right to refuse, limit, or cancel an order when we reasonably suspect fraud, unauthorized resale, pricing errors, inventory problems, misuse of a promotion, or a violation of these terms.

If we cancel an order after payment has been processed, we will issue the appropriate refund to the original payment method.

PROMOTIONS

Promotional offers are subject to the dates, availability, limits, and conditions stated with the promotion. Promotions cannot be combined unless expressly stated. We may cancel orders involving misuse, duplication, manipulation, or unauthorized use of a promotion.

SHIPPING

Shipping and delivery estimates are not guarantees. Carrier delays, severe weather, holidays, incorrect addresses, and other events outside our control may affect delivery.

If we cannot ship an order within the timeframe represented at purchase, we will notify the customer and provide the options required by applicable law.

RETURNS AND REFUNDS

Our Return and Refund Policy is incorporated into these terms. Because our products are consumable food items, all sales are final except where a product arrives damaged, leaking, incorrect, unsafe, or where a refund is otherwise required by law.

INTELLECTUAL PROPERTY

The Big Guy Little Wife Hot Sauce Co. name, product names, logos, artwork, label designs, photographs, website copy, recipes published by us, and other original brand materials are owned by or licensed to Shelby Hedgecock Anderson. They may not be copied, reproduced, sold, distributed, or used commercially without written permission.

THIRD-PARTY SERVICES

Our store may use or link to third-party services, including Shopify, payment processors, shipping carriers, and social-media platforms. We are not responsible for third-party websites, services, policies, outages, or content.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Big Guy Little Wife Hot Sauce Co. will not be liable for indirect, incidental, special, or consequential damages arising from the use or misuse of our website or products.

Nothing in these terms excludes rights or remedies that cannot legally be excluded.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Big Guy Little Wife Hot Sauce Co., and their owners, employees, and representatives from claims arising from your unlawful misuse of the website, violation of these terms, or infringement of another party’s rights.

GOVERNING LAW

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

CHANGES TO THESE TERMS

We may update these Terms of Service periodically by publishing the revised version on this website. The version posted when an order is placed will apply to that transaction unless applicable law requires otherwise.

CONTACT

Questions about these Terms of Service may be sent to:
Big Guy Little Wife Hot Sauce Co.
Email: hello@bigguylittlewifehotsauce.com