Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Our hot sauces are produced and packed in small batches. Orders are generally processed within 3 to 5 business days, excluding weekends and holidays.
During launches, product releases, promotions, and high-volume periods, processing may take longer. Any different processing timeframe will be displayed on the product page, announcement bar, or at checkout.
Processing time is separate from carrier transit time.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout. The customer is responsible for the shipping cost unless a promotion expressly states otherwise.
DELIVERY ESTIMATES
Carrier delivery estimates begin after the order has been processed and accepted by the carrier. Delivery dates are estimates and are not guaranteed.
Weather, holidays, carrier delays, service interruptions, and other circumstances outside our control may affect delivery.
TRACKING
When tracking is available, customers will receive a shipping-confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear after the label is created.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact hello@bigguylittlewifehotsauce.com immediately if you notice an error.
We cannot guarantee address changes after an order has entered fulfillment. Additional shipping charges may apply if an order must be reshipped because of an incorrect, incomplete, or undeliverable address.
DAMAGED OR LEAKING PACKAGES
If your package arrives damaged, broken, or leaking, email hello@bigguylittlewifehotsauce.com within 48 hours of delivery.
Include your order number and photographs of:
• The affected product
• The interior packaging
• The outside of the shipping box
• The shipping label
Please retain the products and all packaging until the claim has been reviewed.
LOST OR MISSING PACKAGES
If tracking shows that a package is still in transit beyond the expected delivery window, contact us so we can help review the shipment with the carrier.
If tracking shows “delivered” but you cannot locate the package, first check around the delivery location, with household members, neighbors, apartment management, and the carrier. Then contact us at hello@bigguylittlewifehotsauce.com.
We will make a reasonable effort to assist with carrier claims, but replacements and refunds are determined based on the circumstances and applicable carrier coverage.
SHIPPING DELAYS
If we learn that we cannot ship your order within the timeframe promised, we will contact you with a revised shipping date. You may accept the delay or cancel the affected order for a refund to the original payment method.
SHIPPING DESTINATIONS
We currently ship only to destinations available through our online checkout. We reserve the right to limit shipping locations based on carrier availability, legal restrictions, weather conditions, or product-safety concerns.
QUESTIONS
For shipping questions, contact: